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Refunds depend on Futpal’s 24-hour cancellation policy and the Game Host’s rules.

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Check your activity page to see the refund policy for your game.

• If the game is canceled or you remove yourself at least 24 hours before kick-off, your payment is refunded as credits to your Futpal wallet.
• Some activities may not offer refunds because most venues don’t refund last-minute cancellations, and the Host has already paid for the pitch.
• If your name isn’t on the attendance list, the system cannot issue a refund.

Wallet credits can be used for any future game.

If you’d like to withdraw your balance to your bank or PayPal account, email [email protected]—note that a small transaction fee applies.